Shipping Policy
At ShopNotch, we are committed to making your shopping experience simple, transparent and reliable. This Shipping Policy explains how we process, ship and deliver your orders across India.
By placing an order with ShopNotch, you acknowledge and agree to the terms mentioned below.
1. Where We Deliver
ShopNotch currently ships orders across India, subject to courier serviceability of the delivery PIN code.
Before placing your order, please ensure that the following details are accurate:
- Full name
- House/Flat number
- Street/Locality
- City
- State
- PIN code
- Active mobile number
- Email address
ShopNotch will not be responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
2. Order Processing
Orders placed from Monday to Saturday will generally be processed on the same or the following business day.
Subject to product availability and successful order verification, orders are generally dispatched within 2 business days from the date of order placement.
Orders placed on Sundays or public holidays will generally be processed on the next business day.
During sales, festive periods, new launches or periods of exceptionally high order volume, processing may take additional time.
3. Product Availability
The above processing timeline applies to products that are available in stock.
In rare cases, inventory may become unavailable due to an inventory discrepancy or unforeseen circumstances.
If this happens, ShopNotch may contact you regarding:
- An alternative product
- A revised dispatch timeline
- Cancellation of the affected item
- Applicable refund
We will make reasonable efforts to keep you informed in such circumstances.
4. Delivery Time
After dispatch, delivery generally takes approximately 3–7 business days, depending on your location and the courier service.
Delivery to remote, rural or difficult-to-service locations may take longer.
The delivery timeline displayed during checkout or communicated by ShopNotch is an estimated timeline and not a guaranteed delivery date.
Courier delays may occur because of circumstances beyond our reasonable control.
5. Shipping Charges
Shipping charges are calculated based on the order value, product characteristics and delivery location and will be displayed at checkout before you complete your purchase.
The customer will be able to review the applicable shipping charges before confirming the order.
Any applicable taxes or mandatory charges will be reflected in the final order amount.
6. Order Confirmation
After successfully placing an order, you should receive an order confirmation through the contact details provided during checkout.
Please review your order confirmation carefully.
If you notice an incorrect:
- Product
- Quantity
- Size
- Colour/variant
- Delivery address
- Contact number
please contact ShopNotch immediately.
Once an order has been processed or dispatched, we may not be able to make changes.
7. Tracking Your Order
Once your order has been dispatched, tracking information will be shared with you wherever tracking is available.
Please allow up to 24 hours after dispatch for the tracking information to become active on the courier partner's system.
If your tracking information has not updated for a reasonable period, please contact us with your Order ID.
8. Delivery Attempts
Our courier partners generally make multiple attempts to deliver your order.
Please ensure that:
- Someone is available to receive the package.
- Your registered mobile number is reachable.
- You respond to calls from the courier partner.
- The delivery address is accessible.
If an order cannot be delivered because of customer unavailability, incorrect address details, refusal to accept the package or repeated failed delivery attempts, the shipment may be returned to ShopNotch.
9. Cash on Delivery
Where Cash on Delivery (COD) is available, the applicable payment option will be displayed at checkout.
COD availability may depend on:
- Delivery PIN code
- Order value
- Product/category
- Courier availability
- Previous delivery history
ShopNotch reserves the right to verify COD orders before dispatch.
Repeated refusal or non-acceptance of COD orders may result in COD being unavailable for future orders.
10. Incorrect Address or Contact Details
The customer is responsible for providing accurate delivery information.
If an order is returned because of an incorrect or incomplete address, incorrect PIN code, unreachable phone number or repeated failed delivery attempts, additional shipping charges may apply if the customer requests re-shipment.
ShopNotch will make reasonable efforts to contact the customer before taking further action on a returned shipment.
11. Changing the Delivery Address
You may request an address change before your order is dispatched.
Once the order has been handed over to the courier, an address change cannot be guaranteed.
If the courier partner permits an address modification, any additional charges may be payable by the customer.
12. Order Cancellation
Cancellation requests should be made as soon as possible after placing the order.
An order may generally be cancelled before it is dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
For further details, please refer to our Return & Refund Policy.
13. Delayed Deliveries
ShopNotch makes reasonable efforts to deliver orders within the estimated timeframe.
However, delivery may be delayed because of:
- Severe weather
- Natural events
- Transportation disruptions
- Courier operational issues
- Public holidays
- High order volumes
- Incorrect address information
- Remote delivery locations
- Other circumstances outside ShopNotch's reasonable control
A delay in delivery does not automatically constitute cancellation of an order.
If your order appears significantly delayed, please contact our customer support team with your Order ID.
14. Damaged or Tampered Packages
We take reasonable care while packing your order.
At the time of delivery, please inspect the outer packaging for obvious signs of:
- Severe damage
- Tampering
- Open or torn packaging
- Leakage
- Missing or broken seals
If the package appears significantly damaged or tampered with, please contact ShopNotch immediately and, where possible, refuse the shipment.
If you receive a damaged, defective, incorrect or incomplete product, please contact us within the period specified in our Return & Refund Policy.
For certain claims, ShopNotch may request photographs and/or an unboxing video showing the package and product from the time of opening.
15. Lost Shipments
In the unlikely event that a shipment is reported as lost in transit, ShopNotch will coordinate with the courier partner to investigate the shipment.
Depending on the outcome of the investigation and the applicable policy, ShopNotch may provide an appropriate resolution, which may include replacement or refund.
Customers are requested not to place duplicate orders solely because of a temporary tracking delay.
16. Returned-to-Origin (RTO) Shipments
An order may be returned to ShopNotch if:
- The customer refuses delivery.
- The customer is unavailable during repeated delivery attempts.
- The address is incorrect or incomplete.
- The customer cannot be contacted.
- The PIN code is not serviceable.
- Delivery cannot be completed for other reasons.
For an RTO order, ShopNotch may contact the customer regarding re-shipment.
Any additional shipping cost for re-shipping an RTO order may be payable by the customer, where applicable.
Repeated RTOs may result in restrictions on COD availability for future orders.
17. Multiple-Item Orders
If your order contains multiple products, ShopNotch may ship the products together or separately depending on stock availability, packaging requirements and logistics.
You may therefore receive multiple packages for a single order.
The applicable shipping charges, if any, will be displayed at checkout.
18. Remote and Non-Serviceable Locations
Some locations may have limited or no courier serviceability.
If your PIN code is found to be non-serviceable after an order is placed, ShopNotch may contact you regarding an alternative delivery arrangement or applicable cancellation/refund.
Delivery timelines for remote locations may also be longer than standard delivery timelines.
19. Weekends and Public Holidays
Courier pickup and delivery schedules are generally based on business/working days.
Orders placed on Sundays and public holidays will generally be processed on the next business day.
Delivery timelines may be extended during major festivals and public holidays.
20. Customer Responsibility
To help us deliver your order successfully, customers are requested to:
- Provide accurate delivery details.
- Keep their registered mobile number reachable.
- Monitor order/tracking notifications.
- Coordinate with the courier partner when required.
- Be available to receive the package.
- Inspect the package at the time of delivery where possible.